We are proud to share that we will be expanding our Business Services! From loans and lines of credit to essential deposit products and more, we have you covered!
Business Services available May & June 2024
Current Business Member Updates
New Business Products & Services
To provide easy to understand products and services to the Credit Union’s members. Loan and deposit products should be simple to explain by our employees and recognizable to our members. A small number of products to help a large portion of our business members.
Juliette McKerrell
SVP of Commercial Services
Phone: (845) 710-0175
Teena Slavin
AVP of Commercial Services
We are excited to share with you that we are expanding our business line of products and services in May of 2024 to better serve you and your business! From a new team of experts, to business loans and deposit products and many more business member perks, we can’t wait provide your business the opportunity to grow even more. Stay tuned for more updates to come!
Business Loans
Business Deposits
Additional Business Services
If you currently have Business Accounts with us, some changes may apply to you! Click the buttons below to view information specific to your business and the changes that are headed your way!
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HFCU Online/Mobile Banking will be unavailable starting on Friday, May 3, 2024 at 1:00 pm. The NEW Online/Mobile Banking platform will be available to users on Monday, May 6, 2024.
USERNAMES: Online/mobile banking Usernames will remain the same for all members.
PRE-REGISTRATION: An email will be sent to all members currently utilizing online/mobile banking with instructions on how to pre-register in early April. The email will contain a secure link to pre-register and will involve creating a password for your account that will be able to be utilized on Monday, May 6, 2024.
May 6, 2024: If you complete the pre-registration process ahead of Tuesday, April 30, 2024, on Monday, May 6, 2024 you can simply log in to your online/mobile banking account.
IF YOU DO NOT PRE-REGISTER: On or after Monday, May 6, 2024, when you first sign in to online/mobile banking, you will be asked to log in using your current username and temporary password. Temporary passwords are as follows:
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Business Members: The temporary password will be the last 4 digits of the businesses Tax ID number followed by the business 5-digit ZIP Code
After signing in with your temporary password, you will then be prompted to create a new and unique password to ensure your information is safe and secure.
SECURITY QUESTIONS & EMAIL VERIFICATION: Users will be required to verify or update their email address when logging into the new online/mobile banking platform for the first time, even if they pre-registered, and may be presented with additional security steps.
ALERT RESET: Any online/mobile banking alerts you previously set-up will need to be reset following the System Upgrade.
ANDROID USERS: Members with Android devices will need to uninstall the app on their device prior to downloading the new one.
APPLE USERS: For Apple Users, the app should automatically update on their device. If the app fails to update, users will need to download the new app from the Apple Store®.
STATEMENTS & LOAN BILLS: Paper Statements will have a new look, and will contain only deposit account information after the Upgrade, which is different from our current statements. If you have a loan(s) with us, you will now a receive a separate Loan Bill, per loan, for your loan information. Your current payment method will remain the same.
E-STATEMENTS: You will receive E-Statements at the same email you have on file following the Upgrade. On Tuesday, May 7, 2024, your E-Statements will be accessible in the new online/mobile banking platform. Please download and save your E-Statement history, especially for tax purposes, from your online/mobile banking account by Thursday, May 2, 2024. E-Statement history will unfortunately be removed during the Upgrade. HFCU will be able to provide you history if you do not download your history by May 2, 2024, but want to make you aware that a fee would be charged. Reference our fee schedule at heritagefcu.com/resources/.
EXAMPLES: To see examples of what the new Statements and Loan Bills will look like, please click the buttons below
YOU WILL RECEIVE TWO STATEMENTS FOR MAY 2024:
1. The first will be sent the week of May 6, 2024 with account activity from May 1 - 5, 2024.
Please note that this first Statement will be mailed to you, even if you are enrolled in E-Statements.
2. The second will be sent the week of June 3, 2024 with account activity from May 6 - 31, 2024.
STATEMENT DATE: Following the System Upgrade, Statements will be issued after the last business day of each month for personal accounts and business accounts.
LOAN BILLS: Loan Bills will now be available to you in addition to your statements and will contain your loan information. Additionally, Loan Bills will take the place of coupon books. Visit our website listed in the green banner above for more information as it becomes available!
3.1.24: Over the years, you may have memorized what HFCU has referred to as your “Member Number(s)” and our HFCU team has been right there with you. However, in order for us to bring you the most enhanced banking experience, we will be transitioning away from what you have come to know as your “Member Number(s)” and now simply refer to them as “Account Number(s).” So how will this be done?
When looking at your accounts, the oldest savings account you have with us, even the one you may have opened in 1970 (yes we have those on file) will become your “Primary Savings Account Number.” The original Member Number associated with this account plus additional numbers added to the end of it, will become your “Primary Savings Account Number.”
For example, if your Member Number on the oldest savings account you have with HFCU is 12345678, after the Upgrade, your Primary Savings Account Number may look something like this: 123456780002.
Aside from your Primary Savings Account Number, all of your other account numbers associated with additional products such as, but not limited to, loans, business products, checking accounts, share certificates, additional savings and money market accounts will be changed in the same manner as the Primary Savings Account by adding a few additional numbers to the end of the current number.
For example, if your checking account number is 12345678, after the Upgrade, your checking account number may look something like this: 12345678075.
IDENTITY VERIFICATION: As we have always done, following the Upgrade we will confirm your identity to protect your accounts by asking you to confirm other personal identifying information. No need to memorize long numbers!
LIST OF ACCOUNT NUMBERS: For a full list of your current HFCU accounts ahead of the Upgrade, please refer to your April Statement, call us or stop by your local branch and our team would be happy to review all of the details with you. For a list of where you can find your new account numbers following the Upgrade, click the button below.