HOPE will be able to assist you right away with a vast amount of needs, over the phone, 24/7/365.
What can HOPE help you with?
Reset your online banking username and passwords
Transfer you to support if you get locked out of online banking
Adding Loan or share information to your account
See your debit card and credit card information
Checking Deposit/Account Balances
Assist with Online Banking
Completing Money Transfers
Making a payment
Forgot your account number? HOPE can help!
Send you text messages (with your consent) for quick assistance
As excited as we are to have HOPE as our new artificially intelligent team member, we do understand that HOPE might not be able to assist you with all of the questions you may have.
Don’t worry! HOPE is programmed to know when to transfer you to one of our other knowledgeable member solutions team members, to provide you with exceptional service and answer your most important questions.
At HFCU, we are always leveraging innovative technology to enhance our members experience with us. HOPE offers the quickest, most efficient way to get answers from us over the phone without having to visit a branch. And the best part, HOPE learns with us!
The more HOPE speaks with members, the better her service gets. Stay tuned for continuous enhancements!
When members call Heritage Financial Credit Union for assistance, our Artificially Intelligent (AI) Team Member, known as Hope, can now quickly help you with requests or find answers to your questions. HOPE allows us to provide full service to members 24/7/365 and our goal is to create a seamless interaction for you at any time of day.
HOPE is able to accurately respond to many different questions and is constantly learning to answer more questions to better serve our members’ needs.
Interactions with HOPE are secure. HOPE is made secure by using the latest encryption technology. Our team continuously monitors for potential security vulnerabilities.
Yes, HOPE will have additional capabilities in the coming months as well as a dedicated team that will look at opportunities to improve and enhance her features.
Yes, when you use HOPE to access any personal account information, you will be asked for any combination of 2 of the 3 following items:
o Full Account/Member Number
o Social Security Number (Please note that we may ask you for your entire SSN in certain instances.)
o Last 4 digits of Debit Card or Credit Card Number
HOPE is only able to understand and respond in English at this time, but we are working on making additional language enhancements.