Our artificially intelligent team member.

HOPE will be able to assist you right away with a vast amount of needs, over the phone, 24/7/365.

• Reset your online banking username and passwords
• Transfer you to support if you get locked out of online banking 
• Adding Loan or share information to your account
• See your debit card and credit card information 
• Checking Deposit/Account Balances
• Assist with Online Banking
• Completing Money Transfers
• Making a payment
• Forgot your account number? HOPE can help!
• Send you text messages (with your consent) for quick assistance
• And more!

As excited as we are to have HOPE as our new artificially intelligent team member, we do understand that HOPE might not be able to assist you with all of the questions you may have. 

Don’t worry! HOPE is programmed to know when to transfer you to one of our other knowledgeable member solutions team members, to provide you with exceptional service and answer your most important questions.

Call HOPE today at 845-561-5607!

At HFCU, we are always leveraging innovative technology to enhance our members experience with us. HOPE offers the quickest, most efficient way to get answers from us over the phone without having to visit a branch. And the best part, HOPE learns with us!

The more HOPE speaks with members, the better her service gets. Stay tuned for continuous enhancements! 

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