We’re always here for you

Because we know different people prefer different means to communicate, we provide several ways for you to get in touch.

For immediate assistance, please dial the Heritage Financial Credit Union Service Center.


You will recognize a new voice at the other end of the phone when you call us at 845-561-5607. When calling, HOPE, our artificially intelligent team member will be able to assist you right away with a vast amount of needed, over the phone 24/7/365. As we make this transition, we thank you for this opportunity as we enhance your experience. Click Here to learn more about HOPE.

Member Solutions Center Hours

Monday-Thursday  8:30 a.m. – 5:00 p.m.
Friday 8:30 a.m. – 6:00 p.m.
Saturday 9:00 a.m. – 2:00 p.m.*

*Summer Saturday hours in July and August are 9:00 a.m. -1:00 p.m.

Heritage Financial Credit Union
25 Rykowski Lane
Middletown, NY 10941

To report a lost or stolen card:

1-800-847-2911 or 1-888-297-3416

Other helpful numbers:
VISA® Check Card Activation: (845) 561-5607 or use Heritage Online
Harland Clarke American Check Company: 1-800-355-8123

Our routing and transit number is 221978791

Drop us a message!

Warning: Filling out the contact form below will generate an email to HFCU. Please be advised that email is NOT a secured method of communication. When sending us a message please know that personal information, such as account number, date of birth, social security number, should not be included.

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