Frequently Asked Questions
Your questions, answered.
FAQ Topics
Click one of the topic buttons below to view FAQs about the topic.
Auto Loans
To apply for a loan with Heritage Financial Credit Union you must live, work, worship, volunteer or attend school in, or be a business or other legal entity located in Orange (NY), Dutchess (NY), Pike (PA), Sussex (NJ), Sullivan (NY) or Ulster (NY) Counties, or have an immediate family member who is already a member of Heritage Financial Credit Union. You will be required to become a member prior to loan closing by opening a savings account with $0.01. Get started with your loan application online or visit us at your nearest branch, which can be found here. If you need more information, contact us.
HFCU offers a variety of vehicle loans to best fit your needs. Please refer to the vehicle loans page for more information.
The fixed APR for a vehicle loan varies depending on the type of loan. Please refer to the vehicle loans table for more information.
HFCU offers a variety of calculators to help estimate your loan payments. For the Vehicle Loan calculator, click here.
Checking Accounts
To open a Checking Account with HFCU, you have a few options. If you are new to HFCU, you can open your account online or stop into one of our branches. If you are already a member, you can log in to online banking to open an additional savings or stop into your local branch.
HFCU offers a variety of checking accounts to best fit your needs. Please refer to the checking accounts table for more information.
An HELOC has a variable rate. Click Here to view rate information.
An Home Equity loan has a fixed rate. Click Here to view rate information.
Click Here to view rate information.
Order Checks
If you are an online/mobile banking member, you can order checks by logging into your online banking. Once you login, select the Order Checks tab under the “Banking Services” menu. You can shop for check designs, customize your checks, and expedite your shipping if necessary. You can also order checks, view pricing, and explore check designs or related products online at our partner Harland Clarke. For more information or for further assistance, please contact us.
Check costs will vary by account type, quantity and style of checks ordered. For more information or for further assistance, please contact us.
Yes, you can customize your checks when ordering through Heritage Online/Mobile banking or through Harland Clarke.
Direct Deposit
Download this Direct Deposit Form.
Make sure to add your account number and Heritage Financial Credit Union Routing Number (221978791). Please ensure that you are using account numbers that were provided after May 6, 2024. Account numbers from prior to May 6, 2024 will no longer be valid.
Take the completed form to your payroll department, or update your Social Security payment instructions, or your pension plan administrator, or investment funds manager.
HFCU’s routing number is 221978791.
This routing number can be found on the bottom left hand corner of your HFCU checks, as well as under the “Details” section within our online and mobile banking platforms.
You can find your account number on the bottom of your HFCU check, between the routing number and the check number. You can also find your account number in online/mobile banking by clicking “Details” next to each of your accounts.
Home Equities
How do I apply for a HELOC or Home Equity Loan?
To apply for a loan with Heritage Financial Credit Union you must live, work, worship, volunteer or attend school in, or be a business or other legal entity located in Orange (NY), Dutchess (NY), Pike (PA), Sussex (NJ), Sullivan (NY) or Ulster (NY) Counties, or have an immediate family member who is already a member of Heritage Financial Credit Union. You will be required to become a member prior to loan closing by opening a savings account with $0.01. Get started with your loan application online or visit us at your nearest branch, which can be found here. If you need more information, contact us.
We offer fixed Home Equity Loans as well as Home Equity Lines of Credit (HELOC). Click here to learn more.
An HELOC has a variable rate. Click Here to view rate information.
An Home Equity loan has a fixed rate. Click Here to view rate information.
Click Here to view rate information.
Click here to view our disclosure.
Lines of Credit
To apply for a loan with Heritage Financial Credit Union you must live, work, worship, volunteer or attend school in, or be a business or other legal entity located in Orange (NY), Dutchess (NY), Pike (PA), Sussex (NJ), Sullivan (NY) or Ulster (NY) Counties, or have an immediate family member who is already a member of Heritage Financial Credit Union. You will be required to become a member prior to loan closing by opening a savings account with $0.01. Get started with your loan application online or visit us at your nearest branch, which can be found here. If you need more information, contact us.
There are no term lengths for an Overdraft Line of Credit.
An Overdraft Line of Credit has a fixed rate. Click Here to view rate information.
Click here to view our disclosure.
To apply for a loan with Heritage Financial Credit Union you must live, work, worship, volunteer or attend school in, or be a business or other legal entity located in Orange (NY), Dutchess (NY), Pike (PA), Sussex (NJ), Sullivan (NY) or Ulster (NY) Counties, or have an immediate family member who is already a member of Heritage Financial Credit Union. You will be required to become a member prior to loan closing by opening a savings account with $0.01. Get started with your loan application online or visit us at your nearest branch, which can be found here. If you need more information, contact us.
The UNLOC has a variable rate. To learn more, click here.
Click here to view our disclosure.
Mortgages
To apply for a loan with Heritage Financial Credit Union you must live, work, worship, volunteer or attend school in, or be a business or other legal entity located in Orange (NY), Dutchess (NY), Sullivan (NY), Sussex (NJ), Pike (PA), or Ulster (NY) Counties, or have an immediate family member who is already a member of Heritage Financial Credit Union. You will be required to become a member prior to loan closing by opening a savings account with a $0.01 initial deposit. Get started with your loan application online or visit us at your nearest branch, which can be found here. If you need more information, contact us.
HFCU offers a variety of mortgage loans to best fit your needs. Please refer to the mortgage loans table for more information.
The rate of a mortgage varies dependent on the mortgage type as well as other factors. Please refer to the mortgage loans table for more information.
A VA loan is a mortgage loan guaranteed by the United States Department of Veterans Affairs (VA). The VA loan was designed to offer long-term financing to eligible American veterans or their surviving spouses.
An FHA loan is a mortgage insured by the Federal Housing Administration. Borrowers with FHA loans pay for mortgage insurance, which protects the lender from a loss if the borrower defaults on the loan. Less risk to the lender means more flexibility in guidelines, down payment requirements and most often lower rates.
Conventional loans are one of the most common mortgage types. Conventional mortgages offer stability through fixed rates as well as flexibility through adjustable-rate options. To learn more, click here.
Yes we do. Please contact one of our Mortgage Loan Originators (MLOs) for more information by clicking here.
Yes, we offer both. To learn more, click here.
Click here to view our mortgage disclosure.
Online & Mobile Banking
Can I deposit a check in online banking?
Yes, online check deposit, also referred to as Remote Deposit Anywhere (RDA), is a free service available to all online/mobile banking users. You can add the funds to any of your deposit accounts in which you are an owner. Click here to sign into online banking.
Any smartphone or tablet that has internet and camera capabilities.
First, login to online banking by clicking here or signing into your mobile app on your mobile device. Once signed in, under the main menu when you select “Deposit a Check.” From there, enter the check amount, select the account in which you want to deposit the funds to, endorse your check, take front and back photos of the check and click “Deposit.”
You will get a notification after clicking “submit “Deposit” either confirming that the transaction was accepted, or informing you that the transaction could not be completed. If you’re transaction could not be completed, please give us a call at 845-561-5607 or stop into your local branch.
All checks should be endorsed with the payees’ signature. The words, “For HFCU Mobile deposit only” should be written underneath. Deposit tickets are not required and will not scan. Deposited checks should be retained in a secure area for a minimum of 15 days.
Personal or business checks drawn on a financial institution and payable in US currency. If the check is payable to multiple parties, all parties must be on the account being credited.
Ineligible items include:
Checks payable to any person or entity other than the account owner
Checks that have been altered in any of the check fields
Checks that are not payable in US dollars
Checks that are stale or post dated
Checks that are stamped “non-negotiable”
Any third party check (a check made payable to another party and “signed over” to the depositor)
Deposit Limits for Consumer Accounts: All members using online banking to make deposits will be permitted 5 items per day with a cumulative daily limit of $1,000.00 and 20 items per month with a cumulative monthly limit of $5,000.00. The hold time for an item is 3 business days.
Deposit Limits for Business Accounts:
Business Level 1– Deposit limitation of 10 items per day with a cumulative daily dollar amount of $2,500.00 and 20 items per rolling 30 days with a cumulative daily dollar amount of $5,000.00.
Business Level 2– Deposit limitation of 10 items per day with a cumulative daily dollar amount of $5,000.00 and 20 items per rolling 30 days with a cumulative daily dollar amount of $10,000.00.
NOTE: A member can request higher deposit limits. Consideration will be then be determined and set on an individual basis upon approval.
Accepted deposits can be viewed in the account immediately. There is a 3 business day hold placed on all deposits. The release/availability date will be viewable in the Account Summary.
Yes HFCU online/mobile banking is a free service for members.
You can download the iOS Apple app on the apple app store by clicking here. You can download the Android app on the Google Play store by clicking here.
Visit our e-Services website page by clicking here.
Savings Accounts
To open a Savings Account with HFCU, you have a few options. If you are new to HFCU, you can open your account online or stop into one of our branches. If you are already a member, you can log in to online banking to open an additional savings or stop into your local branch.
HFCU offers a variety of savings accounts to best fit your needs. Please refer to the Savings Accounts table for more information.
The Annual Percentage Yield (APY) for a Savings Accounts varies, please view our rates page for the most recent rates.
The minimum to earn the stated APY varies based on the type of Savings Account you have. Please refer to the Savings Accounts table for more information on minimums to earn APY.
The minimum amount of money needed to open a Share Savings Account is $0.01. Please refer to the Savings Accounts table for more information on additional Savings Account types as minimums may vary.
The dividend rate for our Savings Accounts vary, please view our rates page for the most recent rates.
You can view our disclosures on the Savings Account website page.
To open an IRA Share Savings Account with HFCU, visit us at your nearest branch location.
The Annual Percentage Yield for an IRA Share Savings Account changes with the market. To see the current rate, please visit our rates page.
The minimum amount of money needed to open an IRA Share Savings account is $0.01. Please refer to the IRA Share Savings Account table for more information.
The dividend rate for an IRA Share Savings Account changes with the current market. Please refer to the IRA Share Savings Account table for more information or the current rate we offer.
Personal Loans
To apply for a loan with Heritage Financial Credit Union you must live, work, worship, volunteer or attend school in, or be a business or other legal entity located in Orange (NY), Dutchess (NY), Sullivan (NY), Sussex (NJ), Pike (PA), or Ulster (NY) Counties, or have an immediate family member who is already a member of Heritage Financial Credit Union. You will be required to become a member prior to loan closing by opening a savings account with a $0.01 initial deposit. Get started with your loan application online or visit us at your nearest branch, which can be found here. If you need more information, contact us.
HFCU offers a variety of personal loans to best fit your needs. Please refer to the personal loans table for more information.
The terms for a personal loan vary depending on the type of loan, ranging from 12 months to 60 months. Please refer to the personal loans table for more information.
Personal loans come with a fixed rate. Please refer to the personal loans table for more rate information.
To get the most accurate breakdown, contact one of our team members.
Click here to view the disclosure.
Wire Transfers
A wire transfer is a method transferring funds or payment electronically by wire.
To send a wire transfer, either a domestic or international, you will need to visit one of our 14 branches to complete the necessary paperwork. Our staff will be able to assist you in doing this quickly and easily. We cannot process a wire transfer over the phone, mail or fax without first having written authorization in the form of a Wire Transfer Agreement. This agreement is available at all of our 14 branches and needs to be completed before initiating a wire where you are unable to come into a branch.
Wires can take up to 48 hours to fully process.
International wires require a ‘SWIFT’ code instead of a routing number. The SWIFT code consists of 8 to 11 of both numeric and alphabetic characters.
Yes, someone with your account information can wire funds directly to your Heritage Financial Credit Union account. To receive domestic wire transfers, you will need to provide the sender your account number and HFCU’s routing number. If the funds are being sent internationally, the wire must first be sent to Pacific Coast Banker’s Bank (PCBB) with instructions to further credit the account here at HFCU. Below is the information you will need to provide the other institution for PCBB.
Pacific Coast Banker’s Bank
Walnut Creek, CA 94596
ABA Routing Number 121042484
Swift Code PCBBUS66
Yes, please visit https://heritagefcu.com/resources/ to view our most current fees list on our fee schedule.
Overdraft Protection
If you do not have enough funds in your account to cover a transaction for payment, Courtesy Pay allows the transaction to process. Each time a transaction processes without sufficient funds, the account will be charged a fee and the balance remains negative until the amount of the transaction and fee are repaid.
There is no limit on the number of transactions. However, once the negative balance reaches $500 on an account, transactions will no longer be covered by Courtesy Pay.
If an account has reached the $500 negative balance limit, the payment will be returned and Non-Sufficient Funds (NSF) fees will be charged to the account. These NSF fees will also add to the account negative balance.
Courtesy Pay will cover checks, ACH requests, electronic bill payments, debit card transactions and ATM withdrawals. (Please note: coverage for ATM/Debit Card transactions will only be turned on if we receive a signed opt in.) It will not cover transactions made at a branch. If a check is written against an HFCU checking account that the payee tries to either cash at a teller window, or deposit in an ATM, it will not be covered.
Yes. No matter the amount of overdraft from the account, the fee will always be the same. So please note that even a $5 debit card purchase could cost a fee if the account is overdrawn and Courtesy Pay is used to cover the difference.
No, it is not a line of credit. There is a fee each time Courtesy Pay is used. Any negative balance accrued using Courtesy Pay must be repaid.
You can sign-up for Courtesy Pay directly through the form on the Courtesy Pay page here.